Latest BPO Interview Questions and Answers
How good are you with computer skills?
Most of the time they usually ask for basic computer skills, but if the job demands more computer work then they will hold a practical test to check your computer skills.
Do you think that the career opportunity for non-voice BPO is better than voice BPO?
In both types of BPO,the opportunities are same, but it depends more on an individual’s interest and its personality. Once you gain expertise in the work, you can easily head up towards management or support side.
Will you be comfortable handling customers on the phone?
If you are a fresher you can tell that handling customer on the phone would be a challenge but you would be able to handle it and won’t disappoint the company as well as the customer.
Do you know the common risk associated with BPO’s and how will you cope with them?
BPO’s have a huge data of customer’s personal information. Any breach in the security system will lead to leakage of customer’s information, which can spoil the company’s reputation if it is used for some wrong purpose. To avoid such risk, employee or associate must not allow to carry any external hard drive or flash drive with them while they on board. The de-activation of login-in ids of ex-employee must be done on the immediate basis, so that they cannot misuse them to retrieve customers information from anywhere. You can also install additional security software to secure the main server from getting hacked.
Did you learn anything new recently which can be helpful to BPO’s?
Knowing additional language apart from English is always beneficial in BPO’s . You can learn any other foreign language such as French or Spanish; it always give you more chances of securing jobs in BPO’s.
What is ISO:9000 in outsourcing?
In an outsourcing, ISO:9000 is a standard of mapping quality for the company. Most of the BPO companies have accepted ISO:9000 as the benchmark for the quality of service they offer.
What are the job activities you have to maintain in BPO?
The main activity in a call center is to handle the customers queries effectively and satisfactory. Also to co-ordinate well in a team in order to offer the best service possible to the customer.
Where do you see yourself after five years?
The perfect answer for this question should be like “ In five years from now I want to see myself at responsible position where my company see me as valuable assets and at the same time to grow with the company”.