TOP Help Desk Interview Questions and Answers
Are you flexible with the weekend’s job?
As far as I get another day off in place of weekend, I don’t have any problem in doing weekend Job.
What is the difference between helpdesk and service desk?
A helpdesk ensures that the customer’s problems are resolved in a timely fashion. The service desk is a single point of contact between customer and company, where all the information regarding the company’s service are delivered.
How do you respond when you do not know the answer?
When you do not know the answer, tell the customer straightway that you don’t know the answer instead of hitting around the bush. And ask them to wait till further assistance provided by your colleague or supervisor.
What experience do you have as a help-desk associate?
Speak about the experience that is related to your position, tell them what are the responsibilities that were involved and also explain what additional thing you were doing like managing call or using any software. If you don’t have experience, you don’t have to worry, you can tell them you are a fresher.
What is the best thing you like about your job?
When you bring smile on tense face of your customer by helping them and by solving their problems, it is the best thing that I enjoy during job. So, customer satisfaction is the best thing that I like most in my job.
What are the new help desk techniques you think would be helpful to improve the service?
IT and computer knowledge would be an additional assets for an helpdesk associate, and evencompany can take a help of computer software to minimize the workload and to communicate with the customer effectively.
How would you rate your problem solving skills?
This is a common question asked for help desk jobs, so again it is a personal question, and you can rate yourself on number 1 to 10 / 10.
What is the recent skill you have learned that can be helpful for help desk position?
If you have done anything then you can mention to the interviewer like attending a seminar on mass communication, or any computer course. But it is still ok if you haven’t done related to position
How you face the criticism?
Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.
How important is customer service for you?
The whole business depends on the customer service, and if you are at the help desk you are holding an important position to help the customer in best possible way.
How good are you at solving problem on phone?
Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer problem on phone easily.