TOP SAP CRM Interview Questions and Answers
How you can display the error message in web UI when the user has not entered a specific field?
To display the error message in web UI, you have to call message class in even EH_onSave. The message class is created in SE91.
Explain what are adapters?
A CRM middleware is used for the exchange of data between the CRM system and connected ERP system. It is also used to assign data and convert it into various formats and to connect with external systems.
Explain what is BDOC in CRM? What are the types or classes of BDOC?
BDOC or business documents consist of all data’s or information used by CRM middleware to transfer or exchange data with mobile clients.
The BDOC classes or types are
• Messaging BDocs
• Synchronization BDocs
• Mobile Application BDocs
In SAP CRM, what is the action profile?
Action Profile is a Post Processing Framework (PPF) it gives some output on given conditions
How CRM can handle e-mails from customers?
SAP CRM provides workflow enabled email processing capabilities. It can retrieve e-mails sent from your customers, route e-mails automatically to appropriate users based on workflow rules, manage multiple attachments in emails, send automatic replies to your customer and so on
What is the difference between CRM and ERP?
CRM combines sales, contact, marketing, management and customer support. ERP stands for Enterprise Resource Planning; it standardizes and streamline business processes across services, sales, finance, HR management, etc.
Explain what is IPC?
IPC stands for “Internet Pricing and Configurator.” The IPC carries a set of engines that execute pricing and product configuration functionality in a variety of scenario and sap applications.
What are the important components of IPC?
The important components of IPC are
• Sales Pricing Engine (SPE)
• Sales Configuration Engine (SCE)
• Free Goods Engine
• Free Goods Engine
In real time what SAP CRM consultant to?
In real time, SAP CRM consultant analyse the business requirements and then configure the ERP.
Is it possible to change or an organizational attribute within the Organization Model Functionality?
Via the transaction code 00ATTRICUST, you can change the transaction code. This area is a core SAP configuration screen from here any deleted items cannot be recovered.
How to delete business partner?
To delete business partner you can use BUPA_DEL and BUPA_PRE_DA.
Mention where in the table you can find the internet e-mail addresses for business partners stored?
It is in the table ADR6 that you will find the e-mail addresses for business partners stored